How Can You Harness the Power of Bots without Technical Friction?
Posted By Victoria Jackson
What is a Bot?
According to Microsoft, “Think of a bot as an app that users interact with in a conversational way. Bots can communicate conversationally with text, cards, or speech. A bot may be as simple as basic pattern matching with a response, or it may be a sophisticated weaving of artificial intelligence techniques with complex conversational state tracking and integration to existing business services.”
Bots have been used for years in customer assistance; especially automating responses for common issues or customer service. It is estimated that …